Credit Union Team Leaders

Since I am not on the front line answering phones, Answer Book gives me a perspective on what members are looking for and how they ask. My favorite feature is the report that shows the searches that did not find an exact answer-it helps me and my staff know what to work on next.

My favorite feature is that Answer Book can link inquiries directly to our experts, and our phone team can now see how our experts respond. Answer Book has made member service a team function in a new way for our credit union.