Help Desks
Where Do Your Member Service People Find the Answers? Make It Answerbook
How Do You Ensure Consistent Member Service Answers?
Have you spent the time to build systems to make sure your employees and web products have the information that your team needs to answer member inquires? Education, documentation, seminars and on ad infinitum. How do you centralize this information, then quickly reference it in a way that relates to member inquires? First, make sure it is digital and a credit union on-going asset, and then install AnswerBook as your key navigator.
Provide Tools for Members and Employees to Learn Financial Concepts
AnswerBook has a whole set of industry knowledge pack and financial calculators that can help your user learn more about the topics important to your members. These additional tools may be just the thing your member service team needs to help them find a new perspective on what your members need to know about today's financial service world.
Oops! Is that how a member would say it?
No, it would most likely go something like this:
"My family is looking for a new home, where can I learn more about getting the right mortgage for my situation?"
Can you find the knowledge pack that might offer some help?
http://www.fuzeqna.com/fuzeds/consumer/kbdetail.asp?kbid=151
